Shipping & Delivery Policy

At Empathe, we aim to make every step of your order feel simple, clear, and reliable.

Shipping Locations

We ship orders Australia-wide and to selected international destinations.
If your country is not available at checkout, please contact us before purchasing.

Order Processing

Orders are processed within 1–3 business days, excluding weekends and public holidays.
During high-demand periods, processing times may be slightly extended.

Australian Shipping

• Standard Shipping: 2–7 business days

• Express Shipping: 1–3 business days

Delivery timeframes are estimates only and may vary due to courier delays beyond our control.

International Shipping

International orders typically arrive within 7–21 business days, depending on destination and customs processing.

Please note:

• International customers are responsible for any customs duties, taxes, or import fees

• Delays caused by customs are outside our control

Shipping Costs

Shipping costs are calculated automatically at checkout based on your location and selected delivery method.

Tracking

Once your order is dispatched, tracking details will be sent via email.

Delivery Issues

If your order hasn’t arrived within the estimated timeframe, please contact us at:
hello@empathe.com.au