Help
Frequently asked questions
Everything you might want to know about the Reset Bag, ordering, and getting it to your door. Can't find your answer? Reach out anytime.
The Reset Bag
What is the Reset Bag?
It's a wet/dry bag designed for the ritual of resetting — sauna, cold plunge, gym, pool, or beach. Two separate compartments let you keep wet bathers or sweaty gear apart from your dry clothes, phone, and everyday things, so everything makes it home in one tidy bag.
How does the wet/dry separation work?
The bag has two distinct sections: one lined compartment for wet or damp items, and a separate space for everything you want to keep dry. No more wet bathers loose in your backpack, and no more single-use plastic bags.
What is it made from?
A durable, water-resistant polyester exterior with a wipeable lining in the wet compartment.
How big is it? What can it hold?
The Reset Bag measures approximately 30*40cm . It comfortably fits a change of underwear,socks, bathers, and your everyday essentials.
Is it waterproof?
Yes, the wet compartment is fully waterproof / water-resistant and designed to hold damp items, while keeping the dry section protected.
How do I clean it?
Machine washing to keep the bag in its best condition.
What colours does it come in?
The Reset Bag is currently available in black, grey and beige. You can see all options on the shop page.
Returns & exchanges
My bag arrived damaged or faulty — what do I do?
We're sorry to hear that — please email us at [hello@empathe.com.au] with your order number and a photo, and we'll make it right.
Wholesale & partnerships
Do you offer wholesale or stock in store?
We'd love to work with wellness spaces, studios, and retailers. If you're interested in stocking the Reset Bag or a co-branded partnership, email us at [hello@empathe.com.au].
Do you do corporate or bulk orders?
Yes — the Reset Bag works beautifully as part of a staff wellbeing initiative or gift. Get in touch and we'll put together options for your team.
Still have a question?
We're a small Melbourne team and happy to help. Email us at [hello@empathe.com.au] and we'll get back to you.