Returns & Refunds Policy

We stand by the quality of our products and respect your rights under Australian Consumer Law.

Change-of-Mind Returns

We accept change-of-mind returns within 14 days of delivery, provided:

• Items are unused, unwashed, and in original condition

• Original packaging is intact

Return shipping costs for change-of-mind returns are the responsibility of the customer.

Faulty or Incorrect Items

Under Australian Consumer Law, you are entitled to a replacement or refund if an item:

• Is faulty or damaged

• Is not as described

• Is unsafe or significantly different from what was advertised

In these cases, Empathe will cover return shipping costs.

Non-Returnable Items

Returns cannot be accepted for:

• Used or damaged items not due to a fault

• Sale or clearance items (unless faulty)

• Gift cards

How to Request a Return

Please email hello@empathe.com.au with:

• Your order number

• Reason for return

• Photos (if the item is faulty)

Refund Processing

Approved refunds are processed to the original payment method within 5–10 business days.