Privacy Policy
Empathe respects your privacy and is committed to protecting your personal information in accordance with Australian privacy laws.
Information We Collect
We may collect personal information including:
Name, email address, phone number
Shipping and billing address
Order and payment information
Website usage data (via cookies and analytics)
Payment details are processed securely through trusted third-party providers. We do not store credit card information.
How We Use Your Information
Your information is used to:
Process and deliver orders
Communicate with you about purchases or enquiries
Improve our website, products, and customer experience
Meet legal and regulatory obligations
Sharing Your Information
We do not sell your personal data.
We may share information with:
Payment processors
Shipping and fulfilment providers
Website and analytics platforms
Only information required to perform these services is shared.
Data Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure.
Access & Corrections
You may request access to or correction of your personal information at any time by contacting: hello@empathe.com.au
Cookies
We use cookies to enhance website performance and user experience. You can disable cookies through your browser settings.
Terms & Conditions
By accessing or using the Empathe website, you agree to the following terms and conditions.
General
All prices are listed in AUD unless stated otherwise
We reserve the right to update product information, pricing, and website content at any time
Orders
All orders are subject to availability and acceptance
We reserve the right to cancel or refuse orders due to stock issues, errors, or suspected fraudulent activity
Payments
Payments are processed securely via trusted third-party payment providers. Empathe does not store payment card details.
Product Use
Products are intended for general lifestyle and wellness use.
They are not designed to diagnose, treat, or prevent any medical condition.
Intellectual Property
All content on this website — including text, images, branding, logos, and design — is the property of Empathe and may not be reproduced without written permission.
Limitation of Liability
To the maximum extent permitted by law:
Empathe is not liable for indirect, incidental, or consequential loss
Nothing in these terms limits your rights under Australian Consumer Law
Governing Law
These terms are governed by the laws of Australia, and any disputes will be handled in Australian courts.
Contact
For questions regarding these terms or policies, contact us at:
hello@empathe.com.au
Shipping & Delivery Policy
At Empathe, we aim to make every step of your order feel simple, clear, and reliable.
Shipping Locations
We ship orders Australia-wide and to selected international destinations.
If your country is not available at checkout, please contact us before purchasing.
Order Processing
Orders are processed within 1–3 business days, excluding weekends and public holidays.
During high-demand periods, processing times may be slightly extended.
Australian Shipping
Standard Shipping: 2–7 business days
Express Shipping: 1–3 business days
Delivery timeframes are estimates only and may vary due to courier delays beyond our control.
International Shipping
International orders typically arrive within 7–21 business days, depending on destination and customs processing.
Please note:
International customers are responsible for any customs duties, taxes, or import fees
Delays caused by customs are outside our control
Shipping Costs
Shipping costs are calculated automatically at checkout based on your location and selected delivery method.
Tracking
Once your order is dispatched, tracking details will be sent via email.
Delivery Issues
If your order hasn’t arrived within the estimated timeframe, please contact us at:
hello@empathe.com.au
Returns & Refunds Policy
We stand by the quality of our products and respect your rights under Australian Consumer Law.
Change-of-Mind Returns
We accept change-of-mind returns within 14 days of delivery, provided:
Items are unused, unwashed, and in original condition
Original packaging is intact
Return shipping costs for change-of-mind returns are the responsibility of the customer.
Faulty or Incorrect Items
Under Australian Consumer Law, you are entitled to a replacement or refund if an item:
Is faulty or damaged
Is not as described
Is unsafe or significantly different from what was advertised
In these cases, Empathe will cover return shipping costs.
Non-Returnable Items
Returns cannot be accepted for:
Used or damaged items not due to a fault
Sale or clearance items (unless faulty)
Gift cards
How to Request a Return
Please email hello@empathe.com.au with:
Your order number
Reason for return
Photos (if the item is faulty)
Refund Processing
Approved refunds are processed to the original payment method within 5–10 business days.