Privacy Policy

Empathe respects your privacy and is committed to protecting your personal information in accordance with Australian privacy laws.

Information We Collect

We may collect personal information including:

  • Name, email address, phone number

  • Shipping and billing address

  • Order and payment information

  • Website usage data (via cookies and analytics)

Payment details are processed securely through trusted third-party providers. We do not store credit card information.

How We Use Your Information

Your information is used to:

  • Process and deliver orders

  • Communicate with you about purchases or enquiries

  • Improve our website, products, and customer experience

  • Meet legal and regulatory obligations

Sharing Your Information

We do not sell your personal data.

We may share information with:

  • Payment processors

  • Shipping and fulfilment providers

  • Website and analytics platforms

Only information required to perform these services is shared.

Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure.

Access & Corrections

You may request access to or correction of your personal information at any time by contacting: hello@empathe.com.au

Cookies

We use cookies to enhance website performance and user experience. You can disable cookies through your browser settings.

Terms & Conditions

By accessing or using the Empathe website, you agree to the following terms and conditions.

General

  • All prices are listed in AUD unless stated otherwise

  • We reserve the right to update product information, pricing, and website content at any time

Orders

  • All orders are subject to availability and acceptance

  • We reserve the right to cancel or refuse orders due to stock issues, errors, or suspected fraudulent activity

Payments

Payments are processed securely via trusted third-party payment providers. Empathe does not store payment card details.

Product Use

Products are intended for general lifestyle and wellness use.
They are not designed to diagnose, treat, or prevent any medical condition.

Intellectual Property

All content on this website — including text, images, branding, logos, and design — is the property of Empathe and may not be reproduced without written permission.

Limitation of Liability

To the maximum extent permitted by law:

  • Empathe is not liable for indirect, incidental, or consequential loss

  • Nothing in these terms limits your rights under Australian Consumer Law

Governing Law

These terms are governed by the laws of Australia, and any disputes will be handled in Australian courts.

Contact

For questions regarding these terms or policies, contact us at:
hello@empathe.com.au